Relevant Person's Representative (RPR) Support Session Volunteer (Work From Home)

Support Session Volunteers help our clients with general advocacy issues. 

This could include a wide range of matters relating to housing, health, care, benefits, and social or community-based issues. Volunteers support individuals who may be facing barriers such as communication difficulties, lack of confidence, or limited understanding of their rights and options, empowering them to express their views and access the help they need.

• Helping clients understand about advocacy 
• Supporting clients with to resolve general issues they cannot resolve on their own
• Keeping detailed notes and records of interactions with clients and visits
• Recording activity on our case management system
• Conducting research and making contacts with other non-advocacy services providers
• Referring clients to our paid advocacy service where necessary
• Signposting clients to other non-advocacy services 
• Promoting our services and VoiceAbility
• Delivering general advocacy cases under supervision, with support from the staff team when needed

Skills

• Must be aged 18 years or older 
• Good communication skills – written, verbal and non-verbal 
• Empathy and patience when meeting with our clients
• An interest in, Deprivation of Liberty safeguards (DOLs) and other relevant legislation
• A basic level of IT literacy, training will be provided on specialist software use
• Accuracy and attention to detail
• Ability to manage own time and prioritise workload
• Ability to volunteer independently and as part of a team
• A commitment to the aims, vision and values of VoiceAbility

Training

• You will have a named member of staff supervising you and answering any practice-based questions and a Volunteer Coordinator to help you with any other support needs
• ·You will be given Volunteer Induction, Safeguarding and Role Specific training as well as the opportunity to access a selection of our eLearning modules
• You will be given the opportunity to shadow with one of our staff members within a residential setting
• VoiceAbility have strong guidelines, policies, and use best practices
• To support our volunteers, we have created a volunteer intranet, this gives ongoing access to documents you may wish to refer to as you begin your volunteering journey