Welcoming Team Member

A warm welcome is so important for our Service Users, visitors, and benefactors. A team of Volunteers is needed to welcome in guests, offer them a warm drink and check their immediate needs for a hot lunch and/or food parcel. Volunteers are needed to pack food parcels and to keep the food and clothes storage areas well organised, and manage any other gifts or donations.

We would like a team of Welcome Volunteers to cover our open times: Tuesday to Friday from 9:30-15:30 Days and hours of work to be agreed with you.

If this sounds like you we would love to hear from you.

Key Tasks

• Meet and Greet everyone who visits by responding to the bell in a polite and friendly manner and completing initial required checks.
• Offering a warm welcome.
• Chatting with the visitor until the appropriate person is available.
• Keeping the food storage area organised, tidy with food dated and easily accessible.
• Identifying food stores low in stock which require “shout outs” to THH supporters.
• Packing and labelling food parcels.
• Reviewing and sorting intake, and managing the storage of clothes and gifts so there is easy access when Service Users are in Crisis and need immediate help.
• Identifying needs for clothes.
• Supporting Case Workers to meet the needs of the Service Users.
• 'Cook' ready meal delivery management (logging and freezing).
• Daily checks for freezer, fridge temperature, and recording in the relevant records.
• Warming up home “Cook” meals when Volunteer Cooks are unavailable. 

Skills

We are looking for a small team of Volunteers who:

• Have a positive outlook and manner. 
• Are able to help without judgement or discrimination.
• Are excellent communicators.
• Have skills in managing some challenging behaviour with the staff support team at hand.
• Are well organised, can prioritise and multi-task.
• Are physically fit enough to undertake bending and lifting of food and clothing packages. 
• Will be reliable and committed to the role.