Venue Operations Volunteer at Willis Museum and Sainsbury Gallery

Are you passionate about giving fantastic customer service and want to bring to life history with your customer service and storytelling skills? As a venue operations volunteer, you will have the opportunity to support all aspects of our museums attractions, day-to-day operations alongside our venue team.

What to expect :

Our volunteer roles are designed to be tailored around you, your interests and your skills. Some of the things you could be up to include:

• Managing admissions and welcoming visitors to the venue using our ticketing system – Training provided.
• Guiding visitors through our exhibitions and experiences bringing to life our collections with exciting and immersive storytelling.
• Working within our café to serve a variety of hot and cold refreshments to our guests.
• Supporting with the set-up, take down and coordination of special events and programmes.
• Work with our venue team to open, close and manage the day-to-day operations of the venue from building presentation, safety checks and operational management.
• Manage the safety and wellbeing of our visitors in the case of an emergency.
• Guide, mentor and support other volunteers (younger and neurodiverse) to develop, grow and learn alongside the venue team.

This is of course not exhaustive as your volunteering will evolve around you and your skillsets. Full training, guidance and support will be provided. 

Skills

Ideally to be comfortable in this role, we think you will need to have the following:

• A passion for amazing customer service – Essential.
• A passion for history, arts and culture is certainly beneficial but not essential.
• You must be comfortable interacting with a variety of people in a number of formats.

You will receive full training and ongoing support.